Diagnostic guarantees and session terms

Rescheduling requests are permitted without penalty up to two hours prior to the scheduled session. Because professional advisory time is reserved exclusively for your setup, completed remote diagnostic walkthroughs are non-refundable once delivered.

Full consultation fees are promptly returned if a confirmed physical hardware failure prevents any successful remote troubleshooting or app synchronization during our session. Documentation is provided for manufacturer warranty claims.

Have billing questions?

Reach out directly to discuss session details or verify eligibility.